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THE WEEKLY REVEAL

Saturday, May 23, 2026 

911, Please Hold

A middle-aged woman with long, light brown hair sits at a desk with six computer screens arrayed in front of her. She stares intently at one screen as she holds a black phone receiver to her left ear.

Marta Lavandier/AP

Listen to the episode
Imagine it: You’re the victim of a crime, witnessing a medical emergency, or caught up in a natural disaster. You’re in need of potentially lifesaving assistance. You call 911 in a state of panic, only to be placed on hold.

This is the reality for hundreds of thousands of people in the US, as an underfunding and low staffing crisis affects the country’s dispatch centers. Reporter Byard Duncan experienced this firsthand. 

While on a run in Oakland, California, Duncan stumbled across an enormous brush fire. As most of us would, he called 911. Instead of answering his call, an automated voice told him no one could come to the phone.

The harrowing experience left him wondering: How many times has this happened to other people? So he started digging, and what he found was shocking. 

The industry standard for answering 911 calls is 15 seconds. Duncan collected data from dispatch centers in 20 major cities, including LA, Chicago, and Minneapolis, and found they were not coming close.

“I added up all the calls from the cities that sent me this data for 2025,” Duncan said. “The total came out to…nearly 400,000. To break that down, that means, on average, every single day last year in 2025, more than a thousand 911 callers waited on hold for at least a minute.” 

In our latest episode of Reveal, in partnership with Type Investigations, we investigate America’s 911 system, which is clearly in the throes of its own emergency. Listen to it at the link below or your favorite place to stream podcasts. 

-Arianna Coghill
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🎧 Other places to listen: Spotify, Overcast, iHeartRadio, or wherever you get your podcasts.

Trump Destroyed USAID. Now People Are Dying.

Per-Anders Pettersson/Getty

When Elon Musk’s Department of Government Efficiency, or DOGE, went looking for government agencies to axe last year, one of its first targets was the US Agency for International Development.

Established during the Cold War to counter Soviet influence, USAID spent billions of dollars on food aid, public health, and emergency relief for some of the world’s most vulnerable populations. In return, the US hoped to gain allies and goodwill. Call it a decades-long exercise in soft power.

But since President Donald Trump returned to office, soft power is out. And so is USAID, which has been slashed and reorganized. The Trump administration is trying to close the agency altogether by September. This has led to some horrific consequences for the people who relied on USAID to get by.

“Everyone, especially in South Sudan, wanted to know if the US really had cut off aid. It was easier for them to believe that the aid organizations were lying to them than to think that the United States would do this,” says Anna Maria Barry-Jester, a journalist at ProPublica who traveled to South Sudan and Kenya alongside colleague Brett Murphy to report on how foreign aid cuts were directly affecting the people who live there. Earlier this month, their reporting was recognized as a finalist for the Pulitzer Prize.

On this week’s More To The Story, Barry-Jester and Murphy join host Al Letson to talk about their on-the-ground reporting from Africa and how the aid cuts are leading to deadly consequences for people who’ve long relied on USAID to survive.

Find this episode wherever you listen to Reveal, and don’t forget to subscribe:

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This issue of The Weekly Reveal was written by Arianna Coghill and edited by Nikki Frick. If you enjoyed this issue, forward it to a friend. Have some thoughts? Drop us a line with feedback or ideas!
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